Polices

Cancellations:

As a courtesy to our guests and stylists, appointments must be canceled within 48 hours to avoid a cancellation fee of 50% of the scheduled service.

Your appointment time is reserved for you - should you need to make any changes to your scheduled service, please notify us within 48 hours to avoid a fee. (For example, if you’re scheduled for a highlight but only need a haircut, please let us know so we can adjust your time accordingly.)

Lateness & No Shows:

While we will always do our best to accommodate our clients, if you are more than 15 minutes late for your appointment, we may have to reschedule your service, and there will be a missed appointment fee for the scheduled service.

No-shows or appointments canceled at or after the start time of your service will be charged a cancellation fee of 100% the service scheduled. 

Returns:

Aveda products may be returned or exchanged within 30 days of purchase. All other products are final sale.

Adjustments:

Our top priority is making sure our clients leave the salon feeling confident and beautiful. To ensure each one of our guests’ satisfaction, we make sure all of our stylists are up to date on all of the latest techniques and trends through continuous advanced education.

All of our services are non-refundable, however if you should you need any adjustments to your hair, we proudly offer complimentary adjustment appointments within 10 days of your original service.

Children:

For the safety of your little ones, we kindly ask that children under 13 be accompanied by an adult at all times. Guardians must be present for the consultation portion of all services for children under 18.